1. Introduction

Welcome to Subnet Labs LLP (“Company”, “we”, “our”, “us”). We operate the website subnet.works and provide residential proxies and related services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Services.

By signing up on our site or purchasing any of our services, you agree to and accept this Privacy Policy.

2. Information We Collect

• Personal Information: Name, email address, billing details, and payment information.
• Account Information: Login credentials and preferences.
• Usage Data: IP addresses, browser type, operating system, and browsing behavior on our website.
• Transaction Data: Details related to purchases and payments made through our platform.
• Cookies and Tracking Data: We use cookies and tracking technologies to enhance user experience and analyze trends.

3. How We Use Your Information

• To provide, operate, and maintain our Services.
• To process payments and manage subscriptions.
• To enhance user experience and improve service offerings.
• To communicate with users regarding account updates, promotions, and technical support.
• To comply with legal and regulatory requirements.
• To analyze usage trends and improve security measures.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Third-party vendors assisting in payment processing (e.g., Stripe), analytics, hosting, and customer support (e.g., Firebase).
• Legal Compliance: If required by law or in response to legal requests.
• Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred.

5. Third-Party Services

We use third-party services such as Firebase for authentication and analytics, and Stripe for payment processing. These services may collect and process your information under their own privacy policies:

• Firebase: Used for authentication, analytics, and database management. Learn more at Firebase Privacy Policy.
• Stripe: Used for payment processing. Learn more at Stripe Privacy Policy.

6. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

7. Your Rights and Choices

• Access and Update: You can access and update your personal information through your account settings.
• Opt-Out: You may opt out of marketing communications at any time.
• Data Deletion: You may request the deletion of your personal data, subject to legal and operational requirements.

8. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data.
• Right to correct inaccurate or incomplete data.
• Right to request deletion of your data.
• Right to restrict processing of your data.
• Right to data portability.
• Right to object to processing based on legitimate interests.
• Right to withdraw consent at any time.

To exercise your GDPR rights, contact us at [Your Contact Email].

9. CCPA Compliance (For California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal data we collect and how we use it.
• Right to request deletion of your personal data.
• Right to opt out of the sale of your data (we do not sell personal data).
• Right to non-discrimination for exercising CCPA rights.

To exercise your CCPA rights, contact us at [Your Contact Email].

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze trends, and personalize content. You can manage cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Subnet Labs LLP
admin@subnet.works